A maintenance program by Pacific Sash & Design
Performance, preserved.
Pacific CARE is an annual maintenance subscription for the high-performance windows and doors that define your home — protecting your warranty, their operation, and your peace of mind.
Plans from
$895 / year
- Annual, Semi-Annual or Quarterly visits
- A written condition report after every visit
- A dated, written record of every visit
Why it matters
The fine print most homeowners miss
Your windows and doors came with a warranty, and very often a condition: documented, routine maintenance. In the manufacturers’ own words:
Weather Shield
“Maintained clad wood products shall be warranted against wood rot for a period of thirty (30) years.” Failures from “improper or insufficient… maintenance or service” are excluded.
Marvin
“Hardware on windows and doors must be routinely cleaned, cleared of debris, and lubricated.” “Failure to properly maintain the product will void the warranty.”
Kolbe
“Kolbe may require your maintenance records be submitted if a claim is filed.”
Loewen
“In the event of a warranty claim, you will be required to show evidence of performing the mandatory maintenance.”
Euroline
“Failure to comply with the required periodic maintenance of the product will nullify the warranty.”
Fleetwood
The warranty excludes “product that has not been maintained according to Fleetwood’s care and maintenance instructions.”
Pacific CARE performs routine maintenance and keeps a dated, written record of every visit.
Quoted from each manufacturer’s published warranty or care guide. Terms vary by product line and purchase date, so check the documents for your own windows and doors. Pacific CARE does not change or extend any manufacturer’s warranty.
Every visit
What every Pacific CARE visit includes
Clean & lubricate
Moving parts, tracks, and hardware.
Adjust & align
Operation, alignment, and hardware set right.
Repair-readiness
Added work documented and quoted.
Expert inspection
Full system check and a written report.
Annual · Semi-Annual · Quarterly
Choose the plan that fits your home
CARE Annual
1 visit / year
from $895 / year
One visit a year keeps a routine in place and catches problems early.
Choose AnnualRecommended
CARE Semi-Annual
2 visits / year
from $1,695 / year
Spring and fall service catches seasonal movement, swelling, and settling.
Choose Semi-AnnualCARE Quarterly
4 visits / year
from $3,195 / year
Maximum protection for high-use homes, and/or homes in coastal and salt-fog environments.
Choose QuarterlyPrices shown are for homes with up to 30 operable windows and doors. Pricing is set by home size; multi-visit plans include loyalty savings. Coastal homes: the frame and finish cleaning some manufacturers require near salt water is quoted separately.
Near the ocean or the bay?
Salt air speeds up wear, and several manufacturers require more frequent service near salt water. Bay water counts.
Within 3 milesCARE Quarterly
3 to 6 milesCARE Semi-Annual
More than 6 milesCARE Semi-Annual
Pricing by home size
| Home size | Operable windows & doors | Annual | Semi-Annual | Quarterly |
|---|---|---|---|---|
| Small | 0–30 | $895 | $1,695 | $3,195 |
| Medium | 30–60 | $1,595 | $2,995 | $5,695 |
| Large | 60–90 | $2,395 | $4,595 | $8,595 |
| X-Large | 90–120 | $2,995 | $5,695 | $10,795 |
| Estate | 120–150 | $3,795 | $7,195 | $13,695 |
Home size is your count of operable window sashes and door panels. We confirm the count on your first visit.
How it works
Three steps to a protected home
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1
Enroll online
Pick your plan and home size on our enrollment form, or ask us to call you to choose together.
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2
We schedule your visits
We set each visit with you, Monday through Saturday, 7:00 am to 4:00 pm.
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3
You get a written report
Every visit ends with a condition report. Anything beyond routine maintenance gets a written quote, and we only do it if you approve.
FAQ
Frequently asked questions
Your warranty
Does my warranty require maintenance?
Many manufacturers make routine maintenance a condition of the warranty. Marvin, Euroline and Weather Shield each state that skipping the required maintenance can void or limit coverage. CARE visits cover routine inspection, lubrication and adjustment. Requirements differ by manufacturer and product, so check the warranty for your own windows and doors.
Will I need proof of maintenance?
Some manufacturers ask for evidence when you make a claim: Loewen requires it, and Kolbe may ask for your maintenance records. Every CARE visit ends with a dated, written condition report, so you have a record of the work if a manufacturer asks for one.
What if my home is near the ocean or the bay?
Salt air shortens the schedule. Euroline recommends quarterly inspections near salt water, Kolbe and Loewen set three-month routines for coastal homes, and Weather Shield applies special maintenance requirements in corrosive environments. CARE Quarterly is built for these homes.
Coastal cleaning: the frame and finish cleaning some manufacturers require near salt water is quoted separately.
Does my warranty cover labor and repairs?
Most window and door warranties cover parts, not the labor to service them. If a visit turns up something beyond routine maintenance, we document it and give you a written quote, and the work happens only with your approval.
Your plan
How does renewal work?
Pacific CARE renews every year until you cancel. Between 15 and 45 days before each renewal date, we email you the date, the amount and how to cancel.
How do I cancel?
The first year is a one-year commitment. After that, you can cancel at any time by emailing care@pacificsashdesign.com. To stop the next renewal, cancel at least 14 days before your renewal date.
What if my home size is different?
We confirm your count of operable units on the first visit. If it falls in a different home size, we charge or refund the difference for the current year and move you to the correct plan for later years.
Do my windows and doors need to come from Pacific?
No. Pacific CARE is open to any home and any window and door brand.
What isn’t included?
Repairs, replacement parts, hardware and finish work are quoted separately. Pacific CARE also does not cover damage from misuse, neglect or accidents, or safety, code or insurance-required upgrades.
Enroll in Pacific CARE
Enroll online in minutes, or request a call to choose your plan. One-year subscription; cancel anytime after the first year.